Terms & Conditions

STORE POLICIES / TERMS & CONDITIONS

We are based out of the United States and have been in the ecommerce industry since 1997.

Many of our products are made to order so please allow 2 to 7 business days for your order to be processed and then shipped. It then takes generally 2 to 5 business days to reach your location depending on your location, weather, etc. So... on average for most orders, you can plan on 5 to 10 business days to get your item from the time you placed the order. Customized or personalized items are subject to longer shipping dates. Expect longer shipping times during holiday seasons.

The above shipping times cover a majority (90%+) of our products... however, the metal signs and some of the other products by the vendor we list as "MEM" can take up to around 3 weeks for it to arrive since you're working with hard metals and other such materials.

Once shipped, you will receive an email confirmation containing a tracking number for your package. If your address or something on your order is incorrect and you realize this after purchasing, please send us a message via our contact page to let us know by 11am EST as orders from the previous 24 hours goes into production at 1pm EST, and we will change the address for you. You will still need to manually update your shop settings and address for future purchases. Please make sure that the address that the order that you made is telling us to ship to... is accurate in your shipping profile on your account.

We currently generally ship within the U.S. as a default. If you are in a different country, send us a message through our contact page and give us the details.

We may use emailing lists to let our customers know about new products, deals, etc. from our business. Please opt-in so you can stay up with the latest news. You can opt-out at any time and we never would sell our email list. Keep in mind, depending on and as per our policies... you may be put on our email list by conducting a purchase on our store. By entering into a transaction with us, you are opting-in to this email list and giving us permission to email you and sending you our newsletter.

You can contact us through the contact page on this site for any question that you may have.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will need to contact us via email and let us know your name, order number, what the item is, what the issues is and what you would like to occur for us to initiate the return. If all is well and we accept your return request we will contact you with further information on where to send it, shipping, etc.

Our items are made to order therefore our return/exchange policies are specific. If you order the wrong item, or you make a mistake or order items that you were unsure of or if you shipped to the wrong address... the return will be at your shipping cost. If the shipping carrier lost the order/item and/or the item/order got lost... you would go through the shipping carrier to have them reimburse you and/or find the product / order for you. If we made a mistake or the product didn't come out with the quality that a reasonable person would think should be expected and the description on the product listing is inaccurate, we will do the return at our cost. Please pick out your size, style and/or options carefully when ordering. For the metal sign return policies - it is dependent if the product is customized and/or personalized or not... please contact us before ordering if you have concerns. If your order is incorrect or damaged please send us a clear image of the received item within 3 business days.

If you have a problem with your item please contact us (through the contact page on this site)... or if you are wondering what the policies are for a specific item, contact us via our contact page. If the item that you ordered and received from us allows for an exchange or return... you have 14 days from the date of purchase... to notify (via the contact page) us of your situation with the order and send the item back to us. If an item and/or order does qualify to be returned, exchanged and/or refunded... that expires after 14 days and then all sales become final. We may ask for a photograph(s) of the item that was delivered to you by us before allowing a return. You must have the product(s) back in our possession no later than 21 days after you originally received it. Once we receive the product, we have up to 10 days to issue the refund. How long your bank takes to actually give you the money back once we authorize the return with our payment processor is up to your bank's policies.

For Cancellation or Edits/Changes for/to the order: Most of our items go into production at 1pm EST every day so please let us know by 11am Eastern Standard Time if there are any mistakes, edits, changes, address adjustments, etc. The orders from the previous 24 hours goes into production at 1pm EST every day and usually cannot be changed or edited after that. After that 1pm EST window closes... we may not be able to change your order and therefore any exchange/return/refund (if allowed) may not be an option... and/or the costs associated with such an action may be your responsibility. Contact us through the contact page for any order changes.

If we sent you an item that you did not order, is incorrect or if your item arrives broken, please send us a message via our contact page with a picture attached for proof WITHIN 72 hours and we will happily work with you to fix the situation.

Due to the nature of the custom items that we sell please make sure what you order is what you want. Please make sure that the shipping times and such work for your situation. If the timeframe is really tight in terms of when you need the product, contact us first to see if it's doable... or don't purchase from us. We love to work hard for our customers and accommodate as much as we can... but sometimes it can be impossible. When in doubt - contact us.

If your tracking number states that your item was delivered, but you don't have it in hand, you will need to contact your postal/delivery company (ie. USPS,. UPS, Fedex, etc.). We are not responsible for stolen, misplaced, delayed or lost items.